What happens if you want a return? Any item chosen from Zeidoron can be returned within 30 days of receipt, for any reason. Here we explain in simple terms the rules, the process, who covers shipping, and how quickly you get your money back.
To be eligible for a return within the 30-day period from receipt, dietary supplements and related items must be kept in their original condition, fully sealed, without damage to the box, and with all factory tamper seals intact.
Who covers shipping costs? If the product arrived damaged, defective, or incorrect, we pay for return shipping, providing a prepaid label or courier pickup. If you simply changed your mind, you cover the shipping cost. There are no additional fees.
When is the refund processed? The procedure is completed within 3 business days once the product inspection is finished. For cash on delivery payments, we transfer the amount to the bank account you specify, while for bank transfers the funds return to the original account. The bank usually shows the credit within 1-5 business days.
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Receipt of the incorrect item and immediate dispatch of the correct product | None |
| Parcel lost | Reshipment or full refund following the conclusion of the carrier search | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Full refund of the amount corresponding to the product value | Return shipping only |
How do you change your selection? If you need a different package size or another product, proceed with a standard return and place a new order. Once we receive the original item, we refund its value. If the exchange is due to our error, the new shipment is sent at no additional cost.
Can you cancel? Yes, at no charge, provided the parcel has not yet left our facility. Let us know at [email protected], including your order number. Once the package has departed, the return procedure applies.
We are here for questions: email [email protected] or call +30 577 468 414 during Mon-Fri 09:15 - 18:30, Sat 09:45 - 15:15, break 12:45 - 13:45. We respond to every inquiry within one business day.
Zeidoron